In order to achieve consistent results, and to maintain our focus on each and every project, we keep our project priorities simple:
- Remember the Customer: Every project is going to be different and present unique challenges, but the one thing that we should count on is that our clients are going to be passionate about the final results. We need to remind ourselves we would have the same expectations for our own homes.
- Clean Job Site: We are going to maintain a clean job site. We have to hold our subs accountable for it. We want the appearance of a job site to communicate to our clients, their neighbors, or anyone else that details matter and we focus on the little things.
- Communicate: Do not assume that everyone involved in a project knows what you know, take the time to communicate, ask questions, seek confirmation that everyone is on the same page.
The Theory of Broken Glass, Explained
It is very easy to let a job site get messy, things happen every single day and there are multiple people from multiple companies working at a project site each and every week. As the general contractor, we must hold ourselves and everyone that works for us accountable to the same standards.
By letting things get messy, they tend to stay messy.
A messy job site tends to influence and amplify bad behaviors, whether that be the mundane act of throwing trash away in a bin, or the meaningful act of connecting an fan duct in a tight attic space — for example.
We cannot let the appearance of a job site communicate to anyone that we do not care about the little things or they will assume that we are not paying attention.
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